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Information Security Analyst (0-6 yrs) Full-time

at Antal International Network in Hyderabad (Published at 09-07-2014)

Business Card Title / Posting Title
Information Sys Engineer - Network Security
Job Summary
Job Summary:

As an Information Systems Engineer you are part of a 24/7 infrastructure services operations team that is responsible for incident operations, problem investigation, management and resolution, and proactive maintenance in pursuit of extremely high uptime and rapid return to service. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues.

Job Requirements:
The Command Center Operations group is part of ANtal IT IT function and is responsible for a wide range of foundational and infrastructure technical expertise. As a part of a team, you will help to ensure that team objectives and operational goals are met.
Essential functions:
• Provide specific technology operations support during assigned shift. Handle incident tickets, speak with end-users, work on problem tickets, perform proactive maintenance, and resolve critical operations issues rapidly and effectively.
• Engage with other teams on high priority (P1) outages to rapidly restore IT infrastructure services.
• Properly update all tickets using established documentation standards to ensure issues are well documented, stakeholders are informed, and issues are closed.
• Follow all operational processes from high level processes like incident and problem management to specific processes like hardware decommissioning and escalations. Provide feedback on process issues and own and maintain some technology specific operational processes.
• Strictly adhere to all Change Control processes and rules to prevent unexpected outages.
• Problem diagnosis, ownership and resolution.
• Ensure client satisfaction and client management.
• Reporting to customers and management on status, resources needs, and projected outcomes.
• Good oral and written communication skills.
• Ability to work collaboratively with other Command Center team members to support deadlines; ability to work independently as well.
• Strong aptitude for learning new technologies and understanding how to utilize them in an operations environment.
• Ability to follow standard operational principles and practices and use software management tools appropriately.
• Creative approach to problem solving.
• Ability to handle multiple tasks concurrently with competing deadlines.
• Willingness to work shifts or be on call, which may occur during off hours or on weekends or on holidays.
Job Requirements
• Strong Knowledge of Firewall Administration and Troubleshooting
• Strong Knowledge of TCPIP Network Troubleshooting
• Strong Knowledge of TCP/IP networks including network devices such as firewalls, routers, switches, content filters, intrusion detection systems and SSL concentrators
• Strong Knowledge of Management Tools like SSH/Telnet Terminal, WireShark, FTP/SFTP/TFTP/SCP clients, RDP clients
• Strong Knowledge VPN and SSL VPN Portal Setup and Troubleshooting
• Strong Knowledge of network essentials such as OSI Stack, L3 (Routing, Dynamic Routing), L2 (Arp, TCP Handshake), L1 (Connectivity)
• Palo Alto Networks, Juniper ScreenOS, Cisco ASA experience preferred.
Education and Experience
•A minimum of 1 years of experience is required; 1 to 6 years of experience is preferred.
•An associate’s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience.

Note: Applications have been closed.

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