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Hiring for SOC Manager - Mumbai Full-time

at Network Intelligence India in Mumbai (Published at 01-08-2019)

We are looking for SOC Manager for our organisation in Mumbai

Experience : 4+ years

Job Description :

 Conduct weekly meeting with key SOC members and Client’s team
 SLA Assurance and Management
 Track and publish KRI and SLA on weekly basis.
 Drive KPI improvements in SOC
 Co-ordinate with Client’s team to optimize SOC and for new SOC deliverables.
 Review and publish monthly and quarterly MIS
 MIS/KRI – includes number of incidents, critical incidents, zero day identification, and threat hunting report.
 Manage SOC process and technical documentations
 Provide monthly progress reports in terms of new integration, enhancements and SOC maturity model.
 Participate in cyber drills and blue team exercises
 Establish SOC governance to ensure smooth delivery and compliance of SLA
 Resource/shift planning and assurance
 Forecast staff needs, coaching, developing skills and motivating SOC team members
 Ensure overall quality of SOC operations.
 Review RCA reports developed by Tier2 roles
 Escalate critical issues to Client representatives.
 Adapt frameworks and standards for effective SOC design, implementation and deliverables – eg Mitre ATT&CK framework
 Liaise and engage with Client’s technology specific SPOC for onboarding, key troubleshooting issues that shall enable delivery to SOC.
 Review knowledge bases of Tier1 and Tier2 profiles.
 Conduct Internal review meeting with SOC vendor team to build robust and effectiveness SOC
 Ensure the team follows Client’s laid down processes

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