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SOC Program Manager Role Full-time

at Microsoft in Hyderabad (Published at 06-02-2016)

Microsoft IT is for technology professionals looking to be strategic partners to the business, and the first place to create innovative solutions. Microsoft IT employees have a global impact on thousands of customers, and thousands of employees who use Microsoft software and services. Microsoft IT provides a rewarding and flexible work environment and career growth opportunities so you can better integrate professional and personal life.

Be part of a strong team that impacts Microsoft services and products. The Information Security and Risk Management (ISRM) organization within Microsoft IT has a passion for enabling Microsoft users and businesses securely with the latest technology. We are looking for a seasoned IT professional to lead a team responsible for monitoring and responding to security events in order to defend our corporate network against a multitude of threats. Candidates for this position will have in-depth experience managing 24 X 7 operations, leading teams, deep technical knowledge of Microsoft technologies, networking and information security services.

To be successful you'll need to demonstrate you have the knowledge and skills to understand and support our collection of complex systems and processes that deliver our world-class services, and exceed our customers’ expectation on our services.

Job Responsibilities:

1.Lead 24 X 7 Tier 1 SOC (security operations center), currently being delivered by a vendor team.
2.Ensure timely response and high quality resolution of all security events.
3.Implement a world-class, data driven rigour around security operations that constantly improves, and raises the bar of operational excellence and effectiveness
4.Operationalize routines around response, escalations and communications to diverse stakeholders that best world-class benchmarks
5.Develop and drive corrective and preventive action plans that help reduce attack surface across the enterprise
6.Implement a quality assurance process that measures and tracks improvements of metrics at scale, and escalating levels of complexity
7.Develop strategies and action plans for capacity planning, service monitoring, automation solutions and tools that drive continuous improvement.
8.Define, measure and improve services through service design and management standards that inform investment decisions.
9.Maintain documented and updated Playbooks and TSGs for all operations.

Qualifications/ Skills:

1.8+ years of experience in technical IT/ Engineering operations environment.
2.3+ years of experience in managing 24 X 7 operations center environments.
3.Good understanding of windows operating system and networking.
4.Good understanding of ArcSight SIEM platform.
5.Strong understanding of information security risks and mitigation measures.
6.Experience in program or project management, with one or more of the following process methodologies - Six Sigma, ITIL, PMI/PMP, MOF (certifications a plus).
7.Track record of successfully planning and supporting large scale, geo-distributed, 24 X 7 operations.
8.Good team management skills and a passion to make others successful.
9.A Bachelor’s degree in Computer Science or Information Technology is required.
10.Excellent communication skills and an ability to develop relationship with partners to achieve goals.

Note: Applications have been closed.


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