This job ad has been posted over 30 days ago...

29

applicants

Technical Support Engineer Full-time

at Qualys in Pune (Published at 06-10-2015)

[*] Brief Description

The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the needs of the customer in all stages of the customer service life-cycle within Qualys. We are looking for a strong leader who can grow into a technical lead role.

[*] Description

The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the needs of the customer in all stages of the customer service life-cycle within Qualys.

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions. Customer relationship building and teamwork are key success criteria for this role.

The TSE will provide support via phone, email, and WebEx for Vulnerability Management, PCI, Policy Compliance, Web Application Scanning, API, Malware and future new services as needed. We are looking for strong, passionate, and self-motivated technical individuals that have the desire and capability to think on their feet and work on complex problems. The Technical Support Engineer acts as the main point of contact regarding technical issues, and will work closely with Engineering and QA teams to facilitate feedback.

[*] Qualifications

The ideal candidate will have a strong networking background and have at least 4 years previous experience in a technical support role and must be able to adapt quickly to any technical challenge. You must have strong Windows knowledge and/or solid Linux/Unix skills. Must be passionate about security, candidates with CISSP/CEH or equivalent are preferred. An understanding of network services and how they work from a protocol/configuration level with applications such as Apache/IIS is an advantage as well as Windows AD security administration.

This role would suit an individual who welcomes a challenging startup environment, enjoys providing world class support and is technically motivated.

• 4+ years of experience in a technical support role ( Freshers can also apply )
• Windows, Unix/Linux experience
• Working knowledge of TCP/IP
LAN/WAN infrastructures
• Common OS services
• Basic understanding of Routers/switches, VLANS, IP Addresses
• Basic knowledge of firewall, Intrusion Detection System Brands & technologies, and Vulnerability Network Scanners (Nessus, nmap, Cybercop, ISS Internet Scanner),Packet sniffers, Windows AD authentication and security,Samba/AD integration, CIFS, DNS, ACL, server/client configuration
• Previous API support and Regex knowledge is a plus.
• Strong customer orientation and possess an excellent work ethic.
• Outstanding troubleshooting and analytical skills
• Excellent written and verbal communication skills
CCNA, MCSE, CISSP, and CEH highly desirable
• Bilingual candidates highly desirable (Spanish, French, German, Chinese, Portuguese)
• Bachelor of Science, preferably with a major in Computer Science or equivalent experience
• Willingness to work in rotational shifts along with Night shifts

Note: Applications have been closed.



Recent jobs at Qualys


Viewed: 1739 times
« Go back to category
Is this job ad fake? Report it!   
Recommend to a friend